Frequently Asked Questions

Do I have to register?

Yes! - But no worries, it is easy to sign up and it has some advantages. So, register now!

What is Merigold?

Merigold is the currency used on our site to redeem Neopoints, items, Neopets, accounts, avatars, and trophies. You can purchase Merigold here.

I paid for Merigold, but didn't receive it

This happens sometimes when customers order large amounts of Merigold. If you face a similar problem, please submit a contact form and our administrator will fix it ASAP.

Where do I indicate my username?

Upon checkout, you will be prompted to enter the Neopets username to which you want the order delivered to.

How do I receive neopoints?

1. Make payment for the desired amount of neopoints.

2. Put an appropriate number of junk items in your shop for 50,000np to 80,000np each.

3. We will have the neopoints delivered within 12-48 hours of your purchase. Please do not submit multiple contact forms about the status of your order, as it will only slow the delivery process down.

4. Please remember to clear your sales history. This helps to conceal the transaction.

How do I receive items?

1. Make payment for the desired item(s) and indicate your Neopets username on the checkout screen.

2. The item(s) will be gifted to your Neopets account. For orders of 5 items or greater, it might be a good idea to set up a junk trade in the Trading Post. (A maximum of 10 items can be offered on each lot)

3. We will offer the item(s) ordered on the lot(s) you have set up if necessary.

4. You are required to accept the items to finalize the transaction. Please check your account at least every 12 hours for incoming item transfers.

5. Item delivery can take anywhere from 6-72 hours, (or even more) depending on what items are ordered. Please do not submit multiple contact forms requesting an ETA, as it will only slow the delivery process down.

How do I receive neopets?

1. Make payment for the desired Neopet.

2. The Neopet ordered will be transferred to the username you have provided during checkout.

3. You are required to accept the transfer to finalize the transaction.

4. Keep in mind that most painted and limited edition Neopets can only be adopted by accounts that are 4 months or older.

How do I receive accounts?

1. Make payment for the desired account(s).

2. The login information for the account(s) you order will be emailed to your Paypal email address.

How do I receive avatars/trophies?

1. Make payment for the desired avatar(s)/trophy(s).

2. Fill out the contact form with your Neopets account login information, as well as the avatars/trophies ordered and your Paypal email address.

3. Your order will then be forwarded to a gamer who will obtain the avatar(s)/trophy(s) on your account.

4. Be sure to put a PIN on everything in your account before giving us access to your account. This will ensure that your account is safe.